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Refund policy
Rooted & Heritage, LLC
At Rooted & Heritage, we take pride in the craftsmanship and quality of every piece we produce. If for any reason your purchase does not meet your expectations, we’re here to help.
Returns
We accept returns within 14 days of receipt of your order.
To be eligible for a return, items must be:
- Unworn
- Unaltered
- In original condition
- Free of fragrance, deodorant marks, stains, or damage
- Returned with all original tags and packaging
Items that show signs of wear, alteration, or scent will not be accepted.
Sport coats that have been altered in any way are considered final sale.
Return Process
To initiate a return, please contact:
Include:
- Order number
- Item(s) you wish to return
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We recommend using a trackable shipping method, as Rooted & Heritage is not responsible for lost return packages.
Refunds
Once your return is received and inspected, you will be notified of approval.
Approved refunds will be issued to the original method of payment within 5–10 business days.
Original shipping charges are non-refundable.
Exchanges
Due to limited production runs, exchanges are subject to availability.
To request an exchange, please contact us promptly.
Final Sale Items
The following items are final sale:
- Altered garments
- Worn items
- Clearance or promotional final sale items (if applicable)