Refund policy

Rooted & Heritage, LLC

At Rooted & Heritage, we take pride in the craftsmanship and quality of every piece we produce. If your purchase does not meet your expectations, we’re here to help.

Returns

We accept return requests within 14 days of delivery.

To qualify for a return or exchange, items must be:

• Unworn and unaltered
• In original condition
• Free of fragrance, deodorant marks, stains, or damage
• Returned with all original tags and packaging

Items that show signs of wear, alteration, or scent will not be accepted. Sport coats that have been altered in any way are final sale.

How to Request a Return or Exchange

Email support@rootedandheritage.com within 14 days of delivery with:

• Your order number
• The item you wish to return or exchange
• Whether you would like a refund or a size exchange
• Your requested size, if exchanging

Please wait for approval and shipping instructions before sending your item.

Free Sport Coat Size Exchanges

We offer one complimentary size exchange per sport coat within the United States when requested within 14 days of delivery.

For eligible size exchanges, we provide a prepaid return shipping label and cover standard shipping for the replacement size.

Exchanges are subject to size availability. If your requested size is unavailable, you may choose to keep your original item or return it for a refund under the return terms below.

Return Shipping

For returns for a refund, customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional processing time.

Original shipping charges, if any, are non-refundable unless the return is due to a damaged or incorrect item.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, email support@rootedandheritage.com promptly with your order number and photos of the item and packaging.

We will help resolve the issue and cover the necessary return and replacement shipping costs.

Final Sale Items

The following items are not eligible for return or exchange:

• Altered garments
• Worn items
• Items clearly marked “Final Sale” at the time of purchase

A sale or promotional price alone does not make an item final sale unless explicitly stated.

Questions?

Contact support@rootedandheritage.com for assistance with your order.