FAQs

Orders are processed within 2–3 business days unless otherwise stated. You will receive tracking information once your order has shipped.

International shipping is not available at this time.

If your order has not yet shipped, we may be able to assist. Please contact support@rootedandheritage.com as soon as possible.

We accept returns within 14 days of receipt. Items must be unworn, unaltered, free of fragrance, and returned with original tags and packaging.

Altered garments are final sale.

Exchanges are subject to availability. Contact us to initiate an exchange request.

Original shipping charges are non-refundable.

Our grenadine silk ties are crafted in Italy using traditional weaving techniques.

We recommend spot cleaning when necessary and storing your tie untied and hung to preserve its structure.

Machine wash cold with similar colors. Air dry or tumble dry low to preserve fiber integrity.

Yes. We offer Shop Pay Installments at checkout, allowing qualified customers to split purchases into manageable payments.

Email us at support@rootedandheritage.com. We typically respond within 1–2 business days.